Returns Policy

Please see FAQ 30 for more information.

 

Permission to Return and to Receive Credit within 30 days of invoice

We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 30 days of invoice without question. If the item has been installed, the item cannot be returned to us. In addition, Stareast company policy is not to refund any freight or handling charges for any incorrectly ordered goods. We will Issue Credit to your account or Credit Card in Australian dollars. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer. You will need to return the items with the GRA form included. Please click here to download a copy of the official GRA form. 

 

Permission to Return and to Receive Credit after 30 days & within 12 month of invoice

We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is after 30 days and within 1 year of invoice. However, Stareast will at its discretion impose a restocking fee in accordance with it's terms and conditions depending on the condition of the item and the cuircumstances of the sale. If the item was purchased more than twelve months from date of invoice, Stareast will not accept return of the item. If the item has been installed, the item cannot be returned to us. In addition, Stareast company policy is not to refund any freight or handling charges for any incorrectly ordered goods. We will Issue Credit to your account or Credit Card in Australian dollars. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer. You will need to return the items with the GRA form included. Please click here to download a copy of the official GRA form. 



Damaged or Incorrect Merchandise

We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. We will also arrange for a pickup of the incorrecrly received items at no cost to you. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility. You will need to return the items with the GRA form included. Please click here to download a copy of the official GRA form. 


Warranties

For more information on the conditons of returns under warranty, please refer to our Warranty Card by clicking HERE