Freight & Handling


All Australian Stareast International deliveries originate from our one centrally located Sydney Warehouse. Stareast imposes a strict “No free freight/handling policy” as our items are sent not just around Australia but all over the world, and the cost of freight/handling is not included in the cost of any item.

As you can imagine, determining freight costs on a real time basis is virtually impossible for us due to the nature of our items and various combinations of products, ie, 6M pipe, dangerous goods etc., as well as the added carrier surcharges from our courier methods. Our website is unable to calculate these charges accurately, and neither can we until the final order is ready for dispatch. Items may be shipped by a variety of different methods. Delivery times and costs vary. Due to the many variables affecting local and international shipping, our dispatch department will select the most efficient and cost-effective method of shipping on your behalf.

We have put together a rough guide illustrating how we work out freight and handling charges based on order size and destination from Sydney. Please keep in mind that this is just that, a rough guide, and there may be other surcharges that could be passed onto you depending on the items being dispatched. We can also notify you by email, at your request, what the freight/handling charge is before delivery.

Also please note, that Stareast imposes a small handling charge together with the freight charge to cover the costs of dispatch. It is also important to note that Stareast will always endeavour to send the order out quickly. Most likely, if an order is placed before our 1-2pm cut-off time (time varies based on delivery peak season), it is likely to be dispatched that afternoon. We will also favour a shipping service with faster delivery time over cost of dispatch unless we are notified otherwise.

If an email address is provided at time of order, you will also be able to receive an email from our dispatch software when your order is collected. This will make it possible for you to track your item or order. 

We do not offer pickups from nominated carriers. You yourself are able however, to pick up your order from our trade counter when notice is given to us.

Insurance is included in the total freight charge.

For time sensitive same day courier services around Sydney, please speak to a member of staff for courier services and cost options.

 

Freight Method

For Australia-wide deliveries, Stareast have 4 main methods of dispatch.

1) Fastway Couriers & Nationwide Satchels
2) Australia Post eParcel and Express Satchels

3) Direct Freight Road Express
4) Toll Road Express & Toll Priority Satchels

 

1) Fastway Couriers 

For most Sydney, Newcastle and Wollongong areas up to 25KG, we will most likely use Fastway Couriers as your delivery service. Prices are competitively fixed for one carton up to 25KG:

• FASTWAY BLACK (ALL SYDNEY DESTINATIONS) $13 + GST

• FASTWAY LIME (AREAS BETWEEN SYDNEY TO AREAS TO WOLLONGONG, NEWCASTLE, CENTRAL COAST AND SURROUNDING SUBURBS) $17 + GST

If your area does not fall into the label colour categories, an alternive delivery option will be used.

We also now stock Fastway Nationwide 1kg, 3kg, and 5kg satchels that are a cheaper alternative to Express Post with the same delivery times to certain areas including most major cities and towns around Australia. Please note this service is only limited to certain areas in the Fastway Network. Prices are competitively fixed and this delivery method will be chosen at our discretion:

• 1KG FASTWAY NATIONWIDE Satchel = $13 + GST 

• 3KG FASTWAY NATIONWIDE Satchel = $16.50 + GST 

• 5KG FASTWAY NATIONWIDE Satchel = $18.50 + GST


NB: Fastway charges are calculated by weight alone, provided the longest side of the carton or satchel does not exceed 105cm and weight of any single satchel or carton is not in excess of 25KG, or respective satchel weight & dimension limits. Also note that no aerosols, SLA Batteries or similar hazardous goods can be sent via Fastway. 

2) Australia Post eParcel and Express Satchels

Stareast has teamed up with Australia Post eParcel to provide our customers with what we believe to be the best shipping service Australia Wide. We now not only deliver directly to your door, but can also deliver to a PO BOX as well as a parcel locker or Aus Post approved delivery point.

Any single item Australia wide (excluding fastway black/lime areas), including satchel or carton up to 500g will be delivered via eParcel Express and costs only $13.50 + GST for both freight and handling.

Most single item Sydney deliveries can also be sent (via request or if a PO BOX is supplied at time of order) via eParcel Express and also costs only $13.50 + GST for both freight and handling for any single satchel or carton up to 22KG. 

We use the eParcel Express service at our discretion for all other areas Australia Wide. We endeavour to send items via the most cost effective & time efficient method so we will usually compare freight charges and transit times with Direct Freight Express. For eParcel Express Freight+Handling is charged to your invoice at competitive rates starting from $25 + GST.

We also offer two satchel sizes via the Australia Post Express Post Satchel method for Australia wide delivery that can be substantially lower than the cost of eParcel Express based on your location. Provided your item(s) can fit inside the relevant satchels, and your location warrants the use of an express post satchel, the current Freight+Handling charges are:

• 3KG Express Satchel= $18.50 + GST

• 5KG Express Satchel = $26.50 + GST

For items that are not time sensitive, and when we are clearly given notice, you can opt to send your goods via the eParcel Regular service. These charges are considerably lower than eParcel Express, but also take a little longer for items to arrive to their destination. Freight+Handling is charged to your invoice at competitive rates starting from as little as $10 + GST.

NB: eParcel charges are calculated by weight alone, provided the longest side of the carton or satchel does not exceed 105cm and weight of any single satchel or carton is not in excess of 22KG. Also note that no aerosols, SLA Batteries or similar hazardous goods can be sent via eParcel. It may also not be too cost effective when multiple cartons are being dispatched especially for areas around Sydney, Newcastle and Wollongong. For this reason and at our discretion, we may choose to make delivery via Direct Freight Express or Fastway Couriers especially if the price difference is considerabe.

 

3) Direct Freight Road Express

For delivery to any destination in Australia as well as delivery of heavy/bulky goods, pallets, dangerous goods, multiple cartons, etc we will most likely choose this delivery method. We will also choose this delivery method if the cost of delivery is considerably lower than eParcel Express with similar transit times. Freight+Handling is charged to your invoice at competitive rates.

Please note that freight charges are dependent on weight and volume, whichever is higher. Products under 3 kilograms of weight with higher volumetric weight calculation may incur a higher freight charge than the specified weight amount. We are unable to quote freight charges until the order is packed and ready to be dispatched. Please also note, that we cannot deliver to a PO BOX or parcel locker with this freight service. 

Direct Freight Express Shipping+Handling charge starting from $25 + GST

 

4) Toll Road Express & Toll Priority Satchels

Stareast is bringing Toll on board with us to add a new range of services from August, 2017. Stareast has received a lot of customer feedback that Toll are extremely good at getting parcels delivered on time when compared to some other courier companies. For this reason, we have decided to add Toll Priority to our freight services list on a trial basis. The services offered will be:


• 3KG Priority Satchel= $17.50 + GST

• 5KG Priority Satchel = $25.00 + GST

• Toll Road Express = Freight+Handling is charged to your invoice at competitive rates starting From $25 + GST


However, please note that Toll services will not be used for Northern Territory or remote areas that incur surcharges. We will still opt to send these types of packages by another courier method, most likely being Australia Post. 

Please note that freight charges are dependent on weight and volume, whichever is higher. For example, products under 3 kilograms of weight with higher volumetric weight calculation may incur a higher freight charge than the specified weight amount. We are unable to quote freight charges until the order is packed and ready to be dispatched. Please also note, that we cannot deliver to a PO BOX or parcel locker with this freight service. Also note that no aerosols, SLA Batteries or similar hazardous goods can be sent via the Toll delivery method at the present time.

 

Remote areas & areas that fall within courier exclusion zones

Please refer to our "Exclusion Zones PDF" for postcodes and suburbs that fall outside of our courier service areas. These orders can only be sent via Australia Post. We will send via Express Post if the order fits inside one of the prepaid satchel services or if we deem the charges to be reasonable, otherwise we will send via the standard Australia Post Road Service. 


Overseas / International Orders

Overseas deliveries will be sent via an economical tracked Australia Post service. Items between 2.01-22KG will be sent via International Courier Express Post EMS via Australia Post. We can also send items up to 2KG via this method if charges are accepted. We will notify you of this charge at the time of your order/quote.

Promotion: New Zealand customers can enjoy a flat rate charge of $25 AUD for any items up to 2KG sent via EMS Express Courier, or $120 AUD up to 20KG

Freight is charged to your invoice at competitive rates. Freight is calculated by weight only with the longest side not exceeding 105cm and no dangerous goods allowed. We are unable to quote freight charges until the order is packed and ready to be dispatched.

 

 

PRICES ARE CURRENT AS OF THE 1st December, 2016 AND IS SUBJECT TO CHANGE BASED ON CARRIER PRICE INCREASES